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 About >>> Chandeliers>>> Sale Policy >>> Contact>>> To Buy                                                     Sales Policies               

Taxes:
Sales tax is charged on all items shipped or picked up in New York.

Warranty:
We would like to assure you that our chandeliers are made from top quality materials and workmanship and we are 100%
sure that you will be totally satisfied with your purchase. To prove our confidence in our products, we are offering a 10
year warranty with all of our chandeliers against tarnishing and factory defects. If any parts of our chandeliers show
defects or tarnishes during this period of time, we will repair or replace the chandelier free of charge, assuming the
item is maintained properly

Privacy:
We keep your personal information private and secure. When you make a purchase from our site, you provide your name,
email address, credit card information, address, phone number. We use this information to process your orders, to keep
you updated on your orders and to personalize your shopping experience.

How to Order an Item
 Click the link to buy from fill it.  Than our Customer Service Representatives will help you get you order processed
and ready for shipment

Return Policy:
Customers have 7 days from receiving any item to call in a return. The item can not be assembled or installed prior to
returning. No returned merchandise will be accepted without a Return Goods Authorization (RGA) from J & P Lighting.
It is important that you repackage any return very carefully in the original packing. If the return is not due to
manufacturer defects, a restocking fee will apply. A restocking fee will be assessed for these returns at a rate of
25% of the purchase price. Refunds are credited after subtracting the restocking fee; shipping funds will not be
refunded. All returns are issued as store credit only; not even money

Return Policy for Special Orders:
Any order containing a discount of any kind, including a promotional sale or ��best offer��, will be considered final sale.
Sale, closeout, custom-made or modified items are also considered final sale and under no circumstance can be returned
for store credit

Cancellation:
There is a 24 hour cancellation period from sale date to cancel entire or partial order.

Freight Damage:
Please inspect shipments immediately upon receipt. Many of our products are fragile and may sustain damage during shipping,
even if the carton appears to be in good condition. If the merchandise has been damaged during shipment, be sure to notify
the office of JP lighting no later than 7 days upon receiving the item, allowing proper time to file a claim through the carrier.

Damaged Items:
Any item received damaged during shipping will be replaced free of charge. We will file a claim for the damaged item and the
 carrier will schedule an appointment to inspect the item and retrieve it. Credits will be issued within 1 week of the original claim.
We must be notified of a customers intent to return an item, for any reason, within 7 days of the purchase or the transaction will
be considered a final sale and non-returnable.